Direct Support Channel
Merchant Support & Contact
Submit a support request and our operations team will assist you within 24 hours.
Help Center
Other Support Options
Reach out directly via our email hotline or review common merchant FAQs.
Email Support
For general support queries:
support@onestopmart.com
support@onestopmart.com
Hotline Operations
Urgent live order dispatch issue:
+1 (800) 555-0199 (9 AM - 11 PM daily)
+1 (800) 555-0199 (9 AM - 11 PM daily)
Common Merchant FAQs
When will my weekly settlements be paid?
Settlements for orders delivered Monday through Sunday are processed and deposited directly into your linked bank account by Wednesday midnight.
How do I change store menu items?
You can manage items, descriptions, prices, and stock indicators directly through the Merchant Dashboard or submit a menu updates CSV sheet using the form on this page.
What are the platform commission fees?
Platform commissions vary between 12% and 18% based on the business type (Food or E-commerce) and your selected monthly logistics tier. Details are shared during Step 3 onboarding.